An Update From Scott Kirby To United Employees –...

I assumed this was an incredible instance of United’s proactive approach of doing enterprise:

United staff:

Earlier right this moment, the FAA and DOT directed each airline to cut back their schedules throughout the federal government shutdown, throughout 40 home airports.

The FAA’s purpose is to alleviate strain on the aviation system in order that we are able to all proceed to function safely. That’s the FAA’s highest precedence, and ours as effectively. It doesn’t matter what atmosphere we’re working in, we is not going to compromise on security.

These reductions will begin on Friday, November 7, and we’ll proceed to make rolling updates to our schedule as the federal government shutdown continues so we can provide our clients a number of days’ advance discover and to reduce disruption for them and for all of you.

United’s long-haul worldwide flying and our hub-to-hub flying is not going to be impacted by this schedule discount route from the FAA. That’s necessary to keep up the integrity of our community, give impacted clients as many choices as doable to renew their journey, and maintain our crew pairing methods.

Instead, we’ll focus our schedule reductions on regional flying and home mainline flights that don’t journey between our hubs.

We’ll use our app, web site and push notifications to speak to clients straight if their flight modifications, and to supply rebooking choices. We need to present them with as a lot data as we are able to and in a approach that’s easy and straightforward to know.

And importantly, any buyer touring throughout this era is eligible for a refund if they don’t want to fly – even when their flight isn’t impacted. That features non-refundable tickets and people clients with fundamental financial system tickets.

Even with these schedule reductions, United and its United Categorical companions will nonetheless provide about 4,000 flights per day to fly our clients to their locations. And due to the early November timing, our flights have extra seats obtainable than earlier than the summer season, which means we must always have the ability to discover seats for a lot of clients even when their flight is canceled.

Lastly, thanks for going above and past throughout this authorities shutdown to maintain our clients and each other. Your professionalism and care might be extra necessary than ever within the days forward.

Scott